Objectives:

• Deeper understanding of interpersonal communication.
• Awareness of the barriers to clear communication.
• Appreciation of the effects of positive and negative terminology.
• The ability to ‘style flex’ in order to meet the needs of different personality types.
• Ways to steer a conversation with effective questioning.
• Appreciating accurate and active listening.
• Recognising passive, aggressive and assertive behaviours and communication.
• How to use assertive techniques and constructive ways to say “no”.

One-day course outline:

• Communication as a two- way process, barriers and challenges to understanding.
• Communication ‘mix’ verbal, vocal, visual face to face and over the telephone.
• The impact of attitude and language.
• The effects of positive vs negative terminology.
• The primitive huma response and communication ‘leaks’.
• Identifying social our styles and ‘flexing’ to better connect with different personality types.
• Effective questioning techniques.
• The importance and power of both accurate and active listening.
• Recognising passive, aggressive, assertive communication and behaviours.
• Demonstrating assertive behaviour.
• The assertive approach and effects of the inner dialogue.
• Assertive techniques.
• Constructive ways to say “no”.
• Ongoing development – action planning with time scales to review developments.

Benefits of the training:

• Improved interpersonal communication skills within the digital age.
• Ways to communicate difficult messages with an increased likelihood of positive outcomes.
• Flexibility of approach when working with different types of personality.
• Better control over the direction of conversations through questioning.
• The ability to improve relationships by listening at the highest level.
• Increased self – confidence from knowing how to communicate more assertively.