Objectives:

• Greater understanding of the roles and responsibilities of a Supervisor.
• Increased confidence in leading a team with different management styles.
• Improved understanding of team dynamics.
• Ways to draw boundaries when supervising previous colleagues.
• Maintaining and improving levels of motivation for both the team and manager.
• Setting clear objectives designed for success.
• Improved ability to deliver both positive and negative feedback.
• Structure for managing difficult conversations.
• Ways to augment team development through coaching.
• Knowledge of when and how to delegate.
• Improved decision – making skills.

One-day course outline:

• Roles and expectations of a Supervisor.
• Leadership and Management.
• John Adair’s Action Centred Leadership
• Awareness of different styes of management and how to identify the most appropriate situations for each style.
• Issues within the team – what can happen when a manager is promoted above colleagues.
• Maintaining motivation theories – exploring three theories and the importance of motivation to productivity.
• Setting SMART objectives.
• Structure, format and frequency of regular feedback, feedback model.
• Guidelines for conducting difficult conversations.
• Coaching models for team development.
• Stages of team development.
• The art of delegation.
• Decision making.
• Summary and review.
• Ongoing development – action planning with time scales to review developments.

Benefits of the training:

• Appreciation of the importance of well – being for both managers and team members.
• Increased confidence in leading a team.
• Deeper appreciation of how and when to change management style.
• Recognition of optimum ways to motivate and what can reduce motivation.
• Understanding of team dynamics at various stages.
• Confidence when delivering feedback and tackling challenging conversation.
• A ‘toolkit’ of facilities to help strengthen individual and team performance.
• Increased satisfaction with the management role.
• A structure for action planning in order to create an individual programme for ongoing development.