Client &
Customer communications

The client and customer experience affects the company balance sheet. However sophisticated automated systems become, human interaction and the attitude of the business are critical factors in generating customer loyalty and account retention. Dovetail training courses are shaped to provide the required skills to appreciate customer needs and exceed expectations across the service equation.

COURSE TITLE
Customer Relationship Management Strategy Development – One Day Course
Reception to Perfection – One Day Course
Reception to Perfection – Half Day Course
Telephone Skills for Client Relationships and Job Satisfaction – One Day Course
Excellent Customer Care face-to-face – One Day Course
Managing Difficult Client and Customer Behaviours – One Day Course
Shaping Content and Effective Email Communication – Half Day Course
Professional Telephone Sales Techniques – One Day Course